The Bents Difference by Joanna Williams – Customer Experience


At Bents Garden & Home, we believe that crafting memorable experiences is at the heart of our mission. It brings us immense joy to see our customers delighted and inspired by their visits. Today, we’d like to share a heart-warming review left by one of our beloved customers, Joanna Williams, who has been with us on our growth journey since the early days.

Her words capture the essence of what we strive to achieve at Bents – an experience that transcends shopping and becomes a cherished treat. As a token of appreciation, we extend our heartfelt gratitude to Joanna and all our customers for being a part of our Bents family. We continue to learn, evolve, and dedicate ourselves to creating enchanting moments that stay with you long after you leave our store.

By Joanna Williams

As someone who appreciates retailers and brands that prioritize exceptional customer experiences, I’m excited to share one of my all-time favourites: Bents Garden & Home in Warrington. Having witnessed their growth journey since my Jacuzzi days when we launched a hot tub concession there back in 2010, I’ve been a loyal shopper at Bents ever since. What sets this place apart is that every visit feels less like shopping and more like a delightful treat.

🪄 Magical merchandising displays to inspire you: Their creative displays transport you into a world of imagination, sparking inspiration at every turn.

🎂 Spacious café and restaurant, catering to every taste: Treat yourself to delicious homemade dishes at The Fresh Approach restaurant, a space to bond with loved ones over great food.

🥩 Deli style food hall providing locally sourced produce: Bents supports local communities by offering a delightful array of locally sourced delicacies, adding an authentic touch to your experience.

🥰 Large, happy, supportive team: The team at Bents is invested in making your experience the best it can be, ensuring you feel welcome and cared for.

🪴 Beautiful plants lovingly cared for: Bents’ commitment to excellence extends to their array of beautiful plants, tended to until they become yours.

👓 Clear vision and purpose set for the company:  Bents aligns its vision with your desires, focusing on making your shopping aspirations come true.

📱 Easy and informative website experience: In the digital age, Bents enhances your journey with a seamless online experience that complements your in-store adventure.

💰 Easy checkout experience and a Bents loyalty card: Bents rewards your loyalty with discounts through their loyalty program, expressing their gratitude for your continued support.

♻️ A sense of community, embracing sustainability: Beyond retail, Bents cultivates a sense of community where you can learn about gardening and sustainable living.

Value in the Details: A Consistently Memorable Experience

A retailer’s true values shine through in the little details, and at Bents, you can feel how much they truly value your experience. From the moment you walk in, you’re greeted with imaginative and theatrical merchandising that captures your attention every single time. But it’s not just about captivating displays; the team at Bents goes beyond being helpful and happy – they are genuinely supportive and interested in you, making you feel valued and appreciated.

The Power of Purposeful Design: Crafting Unforgettable Moments

One thing that sets Bents apart is their commitment to designing every moment of your shopping journey. Nothing is left to chance, and it shows. Whether you’re visiting during the holidays or on a regular day, the experience remains impressive and inspiring. It’s clear that they’ve thoughtfully curated each element to make your time at Bents truly magical.

A Brilliant Service Team: The Heart of Bents

Bents has always stood out for building a team that delivers brilliance in service. To get a glimpse of how they achieve this, you need only watch their Bents Ways videos on their website. It’s evident that they’ve established and implemented brand behaviours that are truly impressive. Their passion for delivering exceptional experiences resonates throughout the store.