As a multi-generational family business with deep roots in the garden centre industry, we always have a focus on our long-term future and how our family owned and run business will continue to operate as we move into the fourth generation of the Bent family.
We recognise how important structured planning is, especially when it comes to maintaining the continuity of our customer experience and security of our family of colleagues. With this in mind, 22 members of the Bent family and spouses, aged between 12 and 83, recently attended an away day where the second, third and fourth generations came together to learn more about Bents and it’s humble beginnings, and to talk about the future of the family business.
Sharing memories
Hosted by renowned family business adviser, Juliette Johnson the event was wide-ranging. Our Chairman Ron Bent talked about the history of Bents, dating back to 1937 when his parents started to grow roses in their front garden, which was located just yards away from where we are now. All members of the family were invited to share their first memories of visiting Bents and a brainstorming session looked at how the business might look beyond its 90th year.
Said Matthew Bent, Managing Director and third generation member of the family: “We were delighted with the success of our recent family away day, which provided a valuable opportunity for everyone to come together, reflect on the business and look ahead to the future.
“It was particularly important to open up new conversations around planning for the next generation and explore how our younger family members can become more actively involved, whether they work here or not. Ensuring we have a clear and inclusive pathway for our future generations is key to maintaining the strength and continuity of Bents as we move into our next chapter.”
Juliette Johnson added: “It was a real pleasure to be part of Bents’ first family weekend. Seeing all the children engage was a real highlight — their curiosity, confidence and the quality of their questions were genuinely impressive. There was such a great energy throughout the event, thoughtful, informative and a lot of fun too. I have no doubt this is the start of many more brilliant family business weekends for Bents in the future.”
Establishing principles
As part of its succession planning process, the family - with help and guidance from Juliette - created the Bent Family Constitution; a document which provides a common vision for the business and outlines the principles by which it is owned and operated together as a family.
It has also introduced a Next Generation Guide providing information for younger family members who are interested in learning more about, or getting involved with, the business.
By taking this proactive and strategic approach, the Bent family is ensuring the business is well positioned to evolve, while continuing to uphold the strong values, expertise and customer experience that have underpinned our success for nearly nine decades.